Internet connection down

[WannabrewUK]

Hi,

 

Has anyone else had any connection issues with Schools Broadband today or is it just us? Our Internet has been off since 2.30pm yesterday.

 

Thanks

Dave

[SchoolsBroadband]

Hi Dave,

 

we've had no general network issues. I believe this was specific to your line and an issue with Virgin Media equipment.

 

Thanks

 

Dave

[Sonic007]

All working fine here.

[WannabrewUK]

Our internet was down for a total of 22 Hours before being restored. Since then we've been having speed issues that have been reported.

 

It was our second major outage in the last month. So I'm getting questioned by SLT as to what caused these.

[SchoolsBroadband]

Hi @cardinaldbw looks like you are maxing your line out from the graphs i've seen which will be why the Internet feels slow and you think you've got speed issues. If you give you friendly account manager Helena Brook a call on the office she'll get the stats, go over them and suggest what to do going forward. I've asked her to get in touch with you directly too.

 

Thanks

 

Dave