Schools Broadband Netsweeper Performance

[Colindean2000]

Hi all

 

Anyone else on Schools Broadband and using their Netsweeper filtering provision?

 

We’re finding flaky performance for users at random where after login users are unable to browse the internet for sometimes up to a few minutes after login but occasionally not at all, the web browser gives a Netsweeper error or says ‘connect to network’

 

It’s as if the Netsweeper appliance on Schools Broadband side isn’t able to associate users quick enough and allow them access in good time.

 

I do have a ticket open with Schools Broadband and they are investigating.

 

Just wondering if it’s just us or if this might be affecting others out there?

[andy_b]

Not something I've seen tbh.

 

If it can't find a user it should fall back to the strickest level of filtering but still give internet access.

[Colindean2000]

Not something I've seen tbh.

 

If it can't find a user it should fall back to the strickest level of filtering but still give internet access.

 

Spoke to them about this on Friday, apparently our main subnet was not set up for this fallback but is now so fingers crossed this should help out!