MISSync Parentpay

[215HAN]

Hi,

 

Hoping you can help.

Anyone encountered the below error, if so how did you resolve.

[Anonymous2000]

Yes - and PP know what it is too.

Basically if you run the report in SIMS that PP uses (can't recall the exact name but it is something about phones list) and look at the output in front of some of the phone numbers you will find some spurious characters in there.

ESS reckon it is to do with copying and pasting data in rather than typing it. Anyway once you have the report you can identify the records affected.

 

00XXXX

07944330212

 

The is the bit that shouldn't be there

 

 

1. Open the student record in SIMS
   
2. Delete the phone number record listed in the spreadsheet (you can't see the extra characters in SIMS)
   
3. Save the record
   
4. Re-add the phone number – YOU MUST TYPE THE PHONE NUMBER NOT COPY AND PASTE
   
5. Save the record
   

 

Once you have found all of those you should be good to go.

Edited September 20, 2022 by Anonymous2000

[215HAN]

PP haven't been any help and are requesting a XML file.

 

The report you are referring to is it ParentPay 2020 by any chance. This we weren't able to run but can now and it's still failing as above.

 

I am going to try what you mentioned above.

[Anonymous2000]

Someone at PP defo knows as they said it was odd and they had about a dozen cases across all their schools.

[215HAN]

The report I have ran is ParentPay2020 which I'm assuming is linked to MISSync.

This doesn't have Telephone Number.

[Chris_Cook]

I believe foreign numbers can cause this issue as well, it doesn't like +44 etc on the beginning, or if the numbers are too long.

 

You could do a sims report of all numbers and then dump it into a spreadsheet. Filter for any numbers not starting 0 or over a certain length.

[Anonymous2000]

There should 2 or 3 PP ones under Student. Let me see if I can find it's name