Canon scan to email using O365 SMTP server

[Retr0]

Hello

 

Any help will be greatly appreciated, the admin department are breathing down my neck about this.

We have set up a scan to email on a canon printer using an office 365 SMTP server, when the scanned document is sent; the printer says authentication error.

When i test the SMTP connection in the canon admin console i get this:

SMTP authentication (SMTP AUTH) error. Check that [user Name], [Password], and the other settings for [sMTP Authentication (SMTP AUTH)] in Authentication/Encryption Settings are correct.

Please help

Thank you

[chaplic]

Enabled basic smtp auth for the account? is conditional access blocking it? what does Azure AD connect logs say?

 

Setup an SMTP client on a PC and try the same settings.

[akidosaint]

Has scan account been granted smtp permission within o365?

 

if so try signing in with scan account i had to do for a couple of schools i supported.

[Retr0]

Thank you my friend! that was the issue, have a great day and god bless

[mavhc]

If you're just emailing to your internal IP addresses then non auth smtp can work better