OXFORD- Cheney school IT technician 20-23k

[Thetallnetworkguru]

Cheney School

 

Cheney School is a secondary school with a three man team looking after approximately 2000 students and a hundred or so Staff. We have a mixture of different platforms (Chrome, Android, Apple and Windows) which makes this a great learning experience for those who want to learn a broad range of technologies.

 

We start early and finish early and have good holidays. These times are flexible as there is always work after school has finished and we can negotiate later start times.

 

I'm not looking particularly for experience or to possess technical skills (a bonus to be sure and the wage will reflect that) but I'm looking for a positive energetic flexible individual who does their best. We can train the rest.

 

The roles below give you an idea of the varied nature of the job but don't be afraid by the formality of the tasks. These are the jobs but I don't expect you to know how to do them all.

 

Cheney is fun, busy and the days end before you know it. We also have a sweet office and a gym onsite.

Come apply!

 

Kind regards

Dave Scanlon

IT manager

 

 

Principal Responsibilities

 

● Act as a point of contact for users using the IT Service Desk, providing feedback on issues and updating staff when there are network changes.

● Provide support to assist in the smooth running of the school’s network, ensuring that all faults and problems are quickly rectified.

● To offer technical support to staff members and students via telephone, e-mail and face to face.

● Provide support and assistance in classrooms to staff and students when needed.

● Build and maintain positive relationships with staff and students.

● Using the IT Service Desk to prioritise and assign tickets, respond to tickets, monitor issues, track maintenance and use reports to monitor ongoing issues.

● Ensure SLA targets are met and if possible exceeded.

● Escalate issues within the IT Team.

● Perform routine tasks such as resetting passwords, restoring files, setting up new accounts, adding/removing accounts from groups and identifying issues within Active Directory and Group Policy.

● Assist the IT Team with regular maintenance tasks and long term projects.

● Carry out essential testing and proactive monitoring of IT resources.

● Installing and configuring hardware and software components to ensure usability.

● Assist other members of the team with configuration of network equipment, software configuration and long term project work.

● Responsible for troubleshooting, maintenance and repair of hardware and software issues.

● Responsible for the setup of equipment such as PC, laptops, projectors, iPads, mobile devices, PA sound systems and other specialist equipment prior to their use in lessons, assemblies, meetings and school events.

● To appropriately document changes to systems and create training materials for staff members

● Keep accurate records of jobs undertaken and their solutions.

Updated December 2022

● Maintain appropriate records of IT equipment. i.e. Safety tests, asset labels. ● Keep up to date with trends in technology and education

● To be aware of all matters relating to Health & Safety and to implement safe working practices.

● To undergo training to improve personal development.

● Flexible working hours available

General

 

● Participate in the Trust’s staff development/appraisal process.

● Be familiar with, and to adhere to, relevant parts of the Trust’s Health & Safety policy.

● Shall ensure compliance with GDPR regulations.

● Supporting and encouraging the Trust’s ethos and its objectives, policies and procedures.

● Shall deal with correspondence promptly and as required.

● Will obtain competitive quotes and raise orders when appropriate.

● Shall arrange and attend relevant training sessions for the IT staff.

● To attend school events and provide technical support as required.

● Shall keep abreast of developments, current initiatives and changes in their field and communicate these to the rest of the department.

● Shall seek, consider, and act upon professional support and advice as required and in liaison with Line Manager.

● Undertake such other duties as may be required from time to time.

Edited August 18, 2022 by Thetallnetworkguru