2nd Line Service Desk Adviser(MIS)- Herts for Learning (Hertfordshire)- Up to £25,000

[Joythi]

Contract: Permanent - part time at 22.2 hours per week (3 days), 52 week per year

FTE Salary: £25,000 per annum plus excellent benefits

Pro-rata Salary: £15,000 per annum plus excellent benefits

Location: Remote working with an opportunity to work up to 2 days per week in our Head Office in Stevenage, Hertfordshire if desired

 

Join our enthusiastic and dedicated Service Desk team as an additional 2nd Line Service Desk Adviser (MIS).

In this role you will:

• Provide support to customers (schools and academies) in their use of Management Information systems including Arbor, Bromcom, ScholarPack and SIMS through the HfL ICT Service Desk, via telephone, email and the ICT Service Desk Portal
  
• Maintain and update the IT Service Management System, adhering to our policies and procedures and keeping the end user up to date at all times
  
• Support the DMS team to offer a comprehensive, timely and high quality range of support, working to a high standard to achieve SLA/KPI benchmarks
  
• Prepare instructional documentation and knowledge base articles for users in schools and other educational settings
  
• Provide a point of contact to schools, liaising with head teachers and MIS users, advising on a range of areas of MIS support
  

The ideal candidate will have:

• Previous experience of school MIS systems (such as Arbor, ScholarPack or SIMS) is essential, with Bromcom experience an advantage.
  
• Service desk experience of providing software support to customers would also be an advantage, but full training will be provided for the right candidate.
  
• A desire for continuous learning and willingness to learn new technologies
  
• Working knowledge of Microsoft Office
  
• Understanding of school MIS softwares
  
• Excellent interpersonal and strong communications skills.
  

We will support you with:

• continuous professional development
  
• having a good understanding of the specific requirements of the MIS solutions we support.
  

Here are a few of the benefits that you will have access to:

• 28 days paid annual leave (rising to 31 days after 5 years’ service)
  
• Family friendly and inclusive policies reflecting our culture
  
• Continuous professional development
  
• Travel mileage allowance
  
• 10% employer contributory pension scheme
  
• HfL Reward Scheme, providing discount on hundreds of retailers for fashion, travel, electronics and much more
  

As there is a permanent home working element to this role, you will need to ensure you are equipped for home working.

 

For more information, check out the attached Job Outline and visit the Herts for Learning website.

Job Outline - 2NDLIN~1.PDF

 

To apply, email [email protected] with a detailed CV along with a cover letter to include responses to the following questions:

1. What do you think great customer service looks like in a team providing MIS support to schools, settings and trusts?
   
2. Briefly outline your relevant skills and experience to the role
   
3. How will your values align with HfL’s and make you a great fit for our business?
   

As part of our move towards eradicating unconscious bias within the recruitment process, we will be anonymising your forms.

Closing Date: Monday 20th June 2022 at midday

Interview Date: Week commencing 27th June 2022 via Microsoft Teams

HfL is committed to being an equal opportunities employer. We insist on the equal treatment of all current and prospective colleagues and will never condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

HfL is also equally committed to becoming an anti-racist organisation and we encourage you to view our Anti-racism Position statement which gives clarity on our anti-racist stance. In our relentless efforts to be an anti-racist organisation, we recognise the negative impacts of under representation and lack of diversity in our organisation, our education system and in all aspects of our society. Therefore, for recruitment into any HfL post, where we have 2 or more candidates of equal merit, candidates with protected characteristics will be given advantage over candidates without such characteristics. This is sometimes referred to as a ‘tie-breaker’ and is referred to as ‘positive action’ in the Equality Act 2010.

To help us meet our high standards and aspirations of a fully diverse and inclusive workplace, we strongly encourage suitably qualified applicants from all backgrounds to apply and to join us.

 

**APPROVED**

Edited June 7, 2022 by Dos_Box