Senior IT Technician - Derby/Derbyshire up to £30,000

[HannahEverett]

[h=2]Full Job Description[/h]About Us

With over 15 years' experience providing IT support to a range of organisations in the East Midlands area, Link ICT are recruiting an experienced, dynamic, and talented individual to join our growing team as a Senior IT Support Technician, with responsibility for managing our Service Desk.

Here at Link ICT, we pride ourselves on going above and beyond to provide outstanding IT support to both business and education customers. The successful candidate will be able to demonstrate these values in all that they do, whilst reaping the rewards of working as part of a supportive, forward-thinking, and proactive team.

 

 

About you:

We are looking for an individual with upwards of 5 years’ experience working in IT support, with experience of providing 3rd line support. The successful candidate will be part of the ICT support team and will be provide support to education and business customers, using both remote access systems and by attending on-site visits. You will show excellent interpersonal skills and an ability to communicate easily, clearly, and politely with end-users with various levels of IT literacy.

 

 

Essential attributes:

 

• Flexible and dynamic approach to work
  
• Highly motivated and willing to take ownership of problems
  
• Proactive, approachable and supportive
  
• Able to support and develop junior members of staff
  
• Excellent written and verbal communication skills
  
• Show a passion for IT and to stay up to date with emerging technologies
  
• Hold a UK driving license and have their own vehicle
  

The role:

 

• Manage our remote support customers, ensuring that tickets are resolved in a timely manner, in line with SLAs
  
• Provide support to our internal IT support team, especially more junior members of the team
  
• Manage network and server infrastructure
  
• Maintain and implement network security policies
  
• Maintain, configure and install client devices and associated software packages
  

Desirable knowledge and experience

 

• Active Directory, Group Policy, DHCP, DNS, WSUS, RDS, and network printing
  
• Virtualisation technologies such as Hyper-V or VMWare
  
• MDM solutions such as Meraki, Intune or Lightspeed
  
• Microsoft 365 and Google Cloud Services
  
• Windows desktop and server operating systems
  
• Server backup technologies
  
• Configuring network switches, routers, firewalls, and wi-fi systems
  

Benefits

 

• 24 days annual leave. Plus bank holidays
  
• Car salary sacrifice scheme
  
• Company pension
  
• Cycle to work scheme
  
• Staff discount
  

 

Due to the nature of the role, offers of employment will be subject to an enhanced DBS check

 

To apply, click here.

 

 

Job Types: Full-time, Permanent

Salary: Up to £30,000.00 per year