[h=2]Full Job Description[/h]About Us
With over 15 years' experience providing IT support to a range of organisations in the East Midlands area, Link ICT are recruiting an experienced, dynamic, and talented individual to join our growing team as a Senior IT Support Technician, with responsibility for managing our Service Desk.
Here at Link ICT, we pride ourselves on going above and beyond to provide outstanding IT support to both business and education customers. The successful candidate will be able to demonstrate these values in all that they do, whilst reaping the rewards of working as part of a supportive, forward-thinking, and proactive team.
About you:
We are looking for an individual with upwards of 5 years’ experience working in IT support, with experience of providing 3rd line support. The successful candidate will be part of the ICT support team and will be provide support to education and business customers, using both remote access systems and by attending on-site visits. You will show excellent interpersonal skills and an ability to communicate easily, clearly, and politely with end-users with various levels of IT literacy.
Essential attributes:
Flexible and dynamic approach to work
Highly motivated and willing to take ownership of problems
Proactive, approachable and supportive
Able to support and develop junior members of staff
Excellent written and verbal communication skills
Show a passion for IT and to stay up to date with emerging technologies
Hold a UK driving license and have their own vehicle
The role:
Manage our remote support customers, ensuring that tickets are resolved in a timely manner, in line with SLAs
Provide support to our internal IT support team, especially more junior members of the team
Manage network and server infrastructure
Maintain and implement network security policies
Maintain, configure and install client devices and associated software packages
Desirable knowledge and experience
Active Directory, Group Policy, DHCP, DNS, WSUS, RDS, and network printing
Virtualisation technologies such as Hyper-V or VMWare
MDM solutions such as Meraki, Intune or Lightspeed
Microsoft 365 and Google Cloud Services
Windows desktop and server operating systems
Server backup technologies
Configuring network switches, routers, firewalls, and wi-fi systems
Benefits
24 days annual leave. Plus bank holidays
Car salary sacrifice scheme
Company pension
Cycle to work scheme
Staff discount
Due to the nature of the role, offers of employment will be subject to an enhanced DBS check
To apply, click here.
Job Types: Full-time, Permanent
Salary: Up to £30,000.00 per year
