Outlook Requires Updates

[discoveranother]

Hi all,

 

Have a user who has Office 2016 Pro Plus installed on their laptop. They cannot use Outlook as the message is asking to update from version 16.0.4266.1001 to 16.0.4600.1000. I have tried the 'install updates' option and also checked out any updates it says are required but the message still appears.

 

They use Outlook 2016 that links to their Office 365 account.

 

Any ideas please ? Apologies if it sounds vague but any msi updates recommended as well as windows updates that has been suggested hasn't worked.

 

Just wondered if anyone else came across this.

 

Thanks all

[ifarmery1234]

You need to get the Update and install it manually - https://techcommunity.microsoft.com/t5/microsoft-365-blog/new-minimum-outlook-for-windows-version-requirements-for/ba-p/2684142

 

Update direct link is here - https://support.microsoft.com/en-gb/topic/november-7-2017-update-for-outlook-2016-kb4011240-a1955c0e-40ca-09fc-b49b-b90d8b122dd7

[discoveranother]

You need to get the Update and install it manually - https://techcommunity.microsoft.com/t5/microsoft-365-blog/new-minimum-outlook-for-windows-version-requirements-for/ba-p/2684142

 

Update direct link is here - https://support.microsoft.com/en-gb/topic/november-7-2017-update-for-outlook-2016-kb4011240-a1955c0e-40ca-09fc-b49b-b90d8b122dd7

 

Many thanks.

 

Tried that but it says:-

 

"There are no products affected by this package installed on the system".

[ifarmery1234]

Did you try the 64 bit version too? I think I got that error and although I'm sure the Office version was 32-bit, it needed the 64-bit update.

 

Ian

[MartinT]

How about installing the proper Outlook 365 that goes with the 365 account (provided it's at least an A3 licence)? Just sign in to office.com and Install Apps.

[Koldov]

Have you got the correct 32-bit (x86) or 64-bit (x64) version?

 

Or is your Office installation is Click-to-Run or MSI-based (as it sounds like the 'Install Updates' options is only for Click-To-Run so MSI updates wouldn't work)?

 

If it is Click-To-Run is automatic updating enabled?

 

https://docs.microsoft.com/en-us/office365/troubleshoot/updates/automatic-updates

[discoveranother]

Have you got the correct 32-bit (x86) or 64-bit (x64) version?

 

Or is your Office installation is Click-to-Run or MSI-based (as it sounds like the 'Install Updates' options is only for Click-To-Run so MSI updates wouldn't work)?

 

If it is Click-To-Run is automatic updating enabled?

 

https://docs.microsoft.com/en-us/office365/troubleshoot/updates/automatic-updates

 

Thanks.

 

Yes I noticed that. I double-checked and it is certainly the MSI version !!!

 

It is Office 2016 Professional Pro Plus that is installed locally.

[discoveranother]

Hi all,

 

Fortunately the following update resolved the issue:-

 

https://support.microsoft.com/en-us/topic/march-2-2021-update-for-outlook-2016-kb4493226-8bb9c555-a33f-906f-3366-3ac20c4055cd