TwistedHelixis Posted May 11, 2022 Posted May 11, 2022 Hi, The head at my school is moving to a new school. He was sent some files in an email from his new school, but he gets an error (see below) when he tries to open the files. We cannot create a self-service Azure AD account for you because [site address] has disabled self-service account sign-up by email validation. Ask [site address]'s admin to enable EmailVerified users or create an account for you. The thing is, he already does have a 365 account. we are a Google school but he does use his 365 account from time to time, mainly for Teams, but also to receive files from our LA. The error is asking me to turn on self-service, but I seem to remember needing this restriction in place when I originally set it all up. Do I need to go back to the school that is sharing the documents and ask them to send them in a different way?
paulkerton Posted May 11, 2022 Posted May 11, 2022 Hi, The head at my school is moving to a new school... Do I need to go back to the school that is sharing the documents and ask them to send them in a different way? Honestly? This shouldn't have a single thing to do with you!
TwistedHelixis Posted May 11, 2022 Author Posted May 11, 2022 Honestly? This shouldn't have a single thing to do with you! Is it an error with my setup or the way the file has been sent? If its an issue their end then yep totally agree.
paulkerton Posted May 11, 2022 Posted May 11, 2022 Is it an error with my setup or the way the file has been sent? If its an issue their end then yep totally agree. Totally at their end from what I can tell.
arius Posted May 11, 2022 Posted May 11, 2022 can you tell me I have the same issue, using the win 11
TwistedHelixis Posted May 11, 2022 Author Posted May 11, 2022 Totally at their end from what I can tell. Any idea what they need to do?
psydii Posted May 11, 2022 Posted May 11, 2022 Honestly? This shouldn't have a single thing to do with you! I find doing a favour for a head teacher and other schools improves my clout.
TwistedHelixis Posted May 12, 2022 Author Posted May 12, 2022 Is it definitely an issue for the other school to fix, or should I turn on self-service?
psydii Posted May 12, 2022 Posted May 12, 2022 Is the Head's 365 account UPN the same as the email address to which the link to the files was sent?
TwistedHelixis Posted May 12, 2022 Author Posted May 12, 2022 Hi, Is the Head's 365 account UPN the same as the email address to which the link to the files was sent? Both his 365 and Google accounts use the same credentials. Both use [email protected] Is that what you mean?
psydii Posted May 12, 2022 Posted May 12, 2022 (edited) Hi, Both his 365 and Google accounts use the same credentials. Both use [email protected] Is that what you mean? Yes that is what I meant.... was the email sent to that email address or was it sent to an alias? My understanding is that if a domain exists attached to a tenant and the user exists then it should just work. Its only if the user/tenant does not exist then some sort of self-service provisioning needs to happen, and this is what most admins block (if they were made aware of that option when they last configured that bit of their tenant).. Which is to say, if the documents were shared with the Head's email address which is the same as their 365 UPN, it should just work? Perhaps the act of attempting to access these files requires some additional licence? Do they have an A1 or better licence assigned? Edited May 12, 2022 by psydii
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