Dell Lat 3310 - Touchpad

[mf13tch]

Not sure if this is in the right forum - perhaps it should be hardware??

 

I have a Dell Latitude 3310 where the touchpad won't work inside the OS, but strangely it works when I'm in the BIOS. I'd be grateful for any help if anyone else has had the same issue and found a fix?

 

Here's what I've tried so far.....

 

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Checked for a Fn key that disables touchpad but there is no such key on this model.

Checked for devices with no driver in Device manager but none showing.

Reboot device and start off USB stick running Chrome OS - touchpad not working.

Go into BIOS to check for enable/disable touchpad option - cannot find anything.

 

*****nb - when working inside the BIOS the touchpad works******

 

Reset BIOS settings to default and reboot - no change inside the OS.

Factory reset of device via Windows login screen (Shift/Restart) - touchpad still not working.

There is now one device in Device manager (a Human Interface Device on an I/O port) which says it cannot start.

Attempt to download new drivers for this device but it was difficult to locate the correct thing and kept saying the correct driver is installed already. Drivers I tried made no difference.

 

 

 

[SpaceInvader83]

Have you tried installing Dell Command Update to pull all the correct/latest drivers for it?

[mf13tch]

No I haven't, sounds like it is worth a shot though.

[Koldov]

Did you try this one?

 

https://www.dell.com/support/home/en-uk/product-support/product/latitude-13-3310-laptop/drivers

 

Download type: Driver

Category: Mouse, Keyboard& Input Devices

 

[Accura2k7]

its not turned off is it? Check the F keys, or some touch pads turn off my double/triple clicking on of the corners of the touch pad.