Both shift keys on Chromebook disabled

[Al_Balone]

As the title suggests, I have a HP Chromebook 11 G6 EE that doesn't respond when either shift key is held. Every other key on the keyboard works as intended so I doubt its physical damage. I've tried a powerwash and that didn't help. Anyone else have this problem? The caps lock (alt+search) does work.

[6Foot2]

Does it have an update available? If it does, perhaps that will clear the problem?

[gaz350b]

There is also a hardware reset which often fixes keyboard issues for us.

[Al_Balone]

I tried the hardware reset and it had no effect, but I logged in to the device using the on screen keyboard and once in I then had a notification that caps lock was on (even though nothing was being typed in uppercase), I turned it off and voila! The shift keys began working again. Strange behaviour but there you go. I thought I'd update for the sake of good etiquette, just in case someone else encounters the same problem! Thank you both for the help.