2nd Line Consultant - Princes Risborough, Bucks - £24-27,000

[TIOHR]

2^nd Line Support Consultant

£24,000 - £27,000

Princes Risborough

 

turn IT on are looking for an enthusiastic and self-motivated and talented 2^nd line technical support consultant to join an existing technical support team based at our Princes Risborough office to provide an outstanding level of customer service and high-end technical support to our schools.

 

As a Schools Support Consultant (2^nd Line), it is your job to provide 2^nd support to our schools. You will deal with escalated technical support issues and the post holder will need to engage the appropriate team members across TIO to support in the solution of the technical enquiry with the school – in particular, this will include the Service Desk Manager and where appropriate Regional Team Managers.

 

Our ideal candidate will have a proven track record in 2^nd line support, strong Microsoft 365, Azure Administration and trouble shooting skills. You will have excellent written & verbal communication skills, giving you the ability to communicate with both technical and non-technical customers effectively

Responsibilities

 

• Manage second line support for schools, providing outstanding levels of customer service and support
  
• Provide constant accurate communication between 2^nd and 3^rd line teams.
  
• Help develop and support members of the 1^st line team by providing guidance and instruction on resolving complex technical queries.
  
• ICT emergencies and school complaints.
  
• Resolve ICT issues such as:
  
• Server failures and system rebuilds
  
• System backup and configurations including cloud and onsite
  
• Management of Windows domain networks, DHCP, DNS, ADFS
  
• Hyper-V configurations and troubleshooting, including migrations and upgrades
  
• Storage cluster configuration and troubleshooting including SAN’s
  
• Major updates of software and critical systems
  
• General issues with client devices – laptops, PCs, tablets etc.
  
• Setup, configuration, and maintenance of cloud-based systems including Office 365 and Google GSuite using command line tools
  

Skills/Abilities

• Windows Server, Active Directory and Microsoft Operating Systems
  
• Virtualisation Technologies - particularly HyperV
  
• Cloud Technologies - Office365/Azure
  
• Ability to make proactive decisions when an ICT emergency occurs.
  
• Outstanding levels of customer service with positive & pro-active communication skills both verbal and written
  
• Flexible and adaptable
  
• Friendly and approachable
  
• Excellent team player
  
• Able to work independently and good at planning and organizing own time effectively.
  

 

The role is based from our Princes Risborough office and is offered on a full-time basis and the successful candidate will be subject to an enhanced DBS check.

In return, we are offering a salary of between £24,000 - £27,000 negotiable for the right person, benefits include pension scheme, Benefits & Wellbeing Hub including an electric/hybrid car leasing scheme, cycle scheme, eye care voucher scheme, employee assistance programme, employee recognition platform and online retail discount vouchers.

 

turn IT on provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services, consultancy, and training to over 1,000 schools and we now employ more than 165 people across London and the South East. We put schools and their needs first, taking care of all their technology needs so that they can get on with teaching and learning.

 

turn IT on is a friendly and supportive place to work where people feel trusted and respected, and we are proud of the diversity and flexibility that we have.

 

turn IT on is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

‘Happy to talk flexible working’

‘Your data matters’

 

**APPROVED**

Edited April 11, 2022 by Dos_Box