3rd Line Support Consultant - Princes Risborough, Bucks - £30-38,000

[TIOHR]

3^rd Line Support Consultant

£30,000 - £38,000 FTE

Princes Risborough

turn IT on are looking for an enthusiastic and self-motivated and experienced 3^rd line technical support consultant to join an existing technical support team based at our Princes Risborough office to provide an outstanding level of customer service and high-end technical support to our schools.

You will report into the Service Desk Manager and act as the primary point of technical escalation as well as providing ad-hoc coaching and assistance for the first and second-line support.

Responsibilities

• Manage 2nd & 3rd line technical support for schools, providing outstanding levels of customer service and support
  
• Resolve and manage any technical issues that impacts the running of the school’s function by providing robust technical solutions.
  
• Help with the support/mentoring of the 1^st/2^nd support roles
  
• Enforcing and monitoring in line with school policies
  
• To undertake project work and lead on various projects from inception to implementation
  
• Internal network support if required
  
• Internal staff training
  

 

Skills/Abilities

• Windows Server, Active Directory and Microsoft Operating Systems
  
• Virtualisation Technologies - particularly HyperV
  
• Cloud Technologies - Office365/Azure
  
• Experience of leading on installations of servers and networks
  
• Ability to make proactive decisions when an ICT emergency occurs.
  
• Outstanding levels of customer service with positive & pro-active communication skills both verbal and written
  
• Flexible and adaptable
  
• Friendly and approachable
  
• Excellent team player
  
• Able to work independently and good at planning and organizing own time effectively.
  

 

The role is offered on a full-time basis and the successful candidate will be subject to an enhanced DBS check. Due to the nature of this role, candidates may be required to travel to schools, and therefore must have a driving licence and their own vehicle.

In return, we are offering a salary of between £30,000 - £38,000 FTE negotiable for the right person, benefits include a pension scheme, electric/hybrid car leasing scheme, cycle scheme, eye care voucher scheme, mental health first aiders, employee assistance programme plus additional benefits.

 

Turn IT on provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and consultancy and training to more than 1,000 schools, by consultants and staff who understand teaching. Over half of our consultants have worked in education, and we now employ in excess of 165 people across London and the South and East of England.

 

We put schools and their needs first, taking care of all their technology needs so that they can get on with teaching and learning. Turn IT on is a friendly and supportive place to work where people feel trusted and respected, and we are proud of the diversity and flexibility that we have

 

turn IT on is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

‘Happy to talk flexible working’

‘Your data matters’

 

**APPROVED**

Edited April 11, 2022 by Dos_Box