PSA/MSP Software

[StephenPink]

Hi all,

 

Currently looking to improve a number of bits across multiple sites; helpdesk/ticketing system, documentation processes, asset and change management are the main areas. I'm hoping that there is some wonderful platform out there that can do it all for me? I've ended up down the rabbit hole of more PSA/MSP Software and was wondering what others are already using (if any) or if stacking multiple products is actually better (assuming a lot have integrations between each other available).

 

A few that have jumped out at me so far, and would appreciate feedback if anyone is using, are:

- SuperOps - https://superops.ai/

- NinjaOne - https://www.ninjaone.com/

- HaloPSA - https://halopsa.com/

 

Thanks in advance!

 

Cheers,

Stephen

[MoZaRa]

I know it's a little late but thought I'd post if anyone else clicks this looking for an answer. So far from the research I've done and the experiences I've had SuperOps seems to be the best. The most cost effective with the most options still available. It has the ability to automate some of the jobs saving techies time, the plan was to introduce SuperOps so us technicians could be more proactive rather than reactive.

 

Having the asset management, remote software, CMD script builder, updates and alerts all in one place is a massive help to productivity. I'm no longer navigating to 20 different programmes to do a simple task, everything is in one place and there are some automated solutions for some of the jobs that are a little more simple, means I have a few less tickets, updates are also pushed out automatically so I know everything is up to date. There is 24/7 live help available where to get to speak to an actualt human, can't be more thankful for this.

[gumbygaz]

Dragging up an old thread sorry - Just wondering how you're still getting on with SuperOps? 

We went with Goto Resolve, and having no end of issues with it. So looking at alternative solutions. We love the idea of Remote software, Helpdesk and asset management all built into 1 product - so curious if you've stuck with it and still doing what you want from it.

[MoZaRa]

No worries, it's been good, I can't complain, it just does what it says. As I've used it I've discovered more helpful tools on it. I've used the script builder quite a bit, just type in what you want the script to do and it's written for you. 

There's also an option to talk to a live agent whenever you have an issue which is helpful, there's a tonne of tolls and things on there that I haven't even tested or explored so I can't give a very accurate rating on SuperOps as a whole, but for managing tickets, assets, pushing scripts, software, updates and overall for IT Technician use it's been good. It just allows me to have all of the things I use in one place, we used a remote support software, a ticket desk and various other bits of software, but I always had 6'ish tabs open for a normal day, this has eliminated all of that. 

[gumbygaz]

That's great to hear, we're really impressed with the trial currently. Thanks for the quick response, good to hear it's working in an education settings.

[StephenPink]

Interesting - and apologies I clearly forgot to respond!

We ended up going with HaloITSM and have been happy with it - however definitely not been able to setup everything, and make use of all the features yet. Definitely a bit of a learning curve.