Unifi Cloudkey Gen2 Plus - No internet connection

[IT_Man_Dan]

Morning all,

 

I've purchased a unifi cloudkey gen 2 plus which I've just plugged into the network.

It gets an IP address from our DHCP server and I've added that ip as a smoothwall exception.

 

Whenever I go to try and login to it in a browser it just keeps saying 'no internet connection'.

I can't get past this to look at the settings on it and reconfigure dns etc if needed.

 

Any ideas please?

 

Thanks

[Davit2005]

Proxy?

 

But yes an issue with some of these Unifi devices is that they sometimes need internet access initially.

 

Can you take it home, update then test/reconfigure with a local access only Super User account then take it back to site again?

 

This is what I did to mine after my Cloud Key at home lost internet access and could no longer admin it.

Edited March 21, 2022 by Davit2005