PS Financials (again)

[BGlanders]

Hi,

 

We often have issues with PSFinancials and despite paying for a support package with them, come across alot of resistance when it comes to getting support. Anything outside their offices (or the cloud package) is unsupported it seems.

 

I'm trying to get the document emailer to work (SMTP), as it stopped working a day or two ago.

 

The crux of the issue is that there is no feedback for the error, just a messagebox stating "sending test email FAILED..failure sending email."

 

Does anyone have any experience with this (or bad support that wants to join in the rant), or know of a log file or something I can access for clues?

 

I'm posting here as they usually take days to weeks to reply.

 

Thanks

[TechMonkey]

Does your SMTP go through M365? Microsoft are doing intermittent outages for anyone using basic authentication, to force people onto modern authentication. If PS Financials haven't done anything about this they have left it last minute as MS have been talking about restricting this for 2 years or so. Full turn off is October.

[BGlanders]

I was starting to think it might be something like this.. my colleague is sorting out MFA for our 365 service, so Im hoping that hasnt activated and is causing the issue. Is there a 365 log file or filter reporting section I can locate?

Thanks so much for the quick reply.

[StormTrooper59]

We had issues with our O365 and PSFinancials failing. We did this to fix it.

 

In Powershell connect to Exchange Online and do:

 

Set-TransportConfig -AllowLegacyTLSClients $True

 

 

https://office365itpros.com/2021/08/19/exchange-online-to-introduce-legacy-smtp-endpoint-in-2022/