Impero - Email Alerts

[215HAN]

Hi,

 

Hoping you can help and hope this is in the right group.

 

We are using Imepro Ed Pro but having difficulty setting up Email Alerts.

 

https://support.imperosoftware.com/support/solutions/articles/44001939389-impero-education-pro-mail-server-settings-desktop-console-

 

We are setting this up via O365 option but when testing it just fails or times out. We’ve been told this is due to basic auth not being enabled but if enabled, this causes problems for us elsewhere so don’t want to enable this at this moment in time.

 

Can anyone assist! Surely, there must be a way to set this up via TLS or some way that will allow this to works

 

Any advice help is much appreciated.

 

Thanks

[CHiLL]

We're using an on-site SMTP relay for it. I don't think I could get it working via Office 365's SMTP. I think the only other way would be via enter-your-domain-with-hyphens-instead-of-dots.mail.protection.outlook.com using port 25.

[215HAN]

We're using an on-site SMTP relay for it. I don't think I could get it working via Office 365's SMTP. I think the only other way would be via enter-your-domain-with-hyphens-instead-of-dots.mail.protection.outlook.com using port 25.

 

Hi

 

Thank you for responding.

 

Can you advise on steps on how to do the above you mentioned so I can try and see if this works for us also.

 

Thanks again.

[CHiLL]

Hi

 

Thank you for responding.

 

Can you advise on steps on how to do the above you mentioned so I can try and see if this works for us also.

 

Thanks again.

Unfortunately it's not something I'm well versed in. It was originally set up almost 7 years ago and has been a case of it's not broken, don't fix it. I do know that it utilises IIS 6.0 on Windows Server. This guide looks like it might cover it: https://microsoftgeek.com/?p=2519. However, I have found that not all services work through it. My priority at the moment is; Office 365 SMTP directly. If that doesn't work, then try via our SMTP relay. If that doesn't work, then try via enter-your-domain-with-hyphens-instead-of-dots.mail.protection.outlook.com. Services like our HP ILO and MSA simply won't work with any of them, because we require authentication to be able to communicate via O365, which the ILO and MSA doesn't support.