Free IT Experience Management Framework foundations course

[Kitkatninja]

The free foundation course covers:

 

The IT Experience Management Framework

This overview explains what IT Experience Management (ITXM™) is, introduces the ITXM™ Framework and its key elements, sets expectations on how long the introduction of experience management takes, and offers guidance on increasing your organization’s experience-management maturity using the ITXM™ Maturity Model.

 

ITXM™ brings experience management principles into IT operations. To allow IT teams to focus on the outcomes of the work they do and to provide data-driven insights to fuel the Continual Improvement – which was called Continual Service Improvement (CSI) in ITIL v3/2011 – needed to improve these outcomes.

 

Personally I believe that this can be useful especially if you practice ITIL/FITS, or if you don't and want to start using a framework.

 

-Ken