Ipad Contacting Printer

[discoveranother]

Hi all,

 

Have Ipads on the latest iOS in a school. They used to be able to directly print images to a Ricoh printer. They did not need an app installing. However, all they get now is a "contacting printer" message.

 

I have contacted the printer company and await reply but was intrigued if anyone else has come across this.

 

Thanks all

 

[2ilent8cho]

Not come across this before, but my guess would be the printer has done an update and knocked off the Bonjour/Airprint setting? Have you gone on the web interface on the Ricoh printer and checked its all enabled?

[Agzy1998]

We had this exact issue. I ended up installing the Ricoh Connector app and it worked straight away. I know its not ideal having to install another app for teachers/students but it solved our issue.