Aruba APs and SSID on older Laptops

[password1234]

Hi all

Just installed new Aruba APs 515 at a school

 

On newer laptops + iPad and Mobile Devices we are able to see all the SSIDs that are being broadcasted and works fine

 

However on some of the older laptops we are unable to see any of the SSIDs that are being broadcasted - not an issue with the APS and they all work as expected

Had a look at Winver some of them are running 1607 Windows 10 (The IT Support is not done by us unfortunately done by another 3rd Party, we were just contracted to undertake the Wifi Installation) Unfortunately we did not have domain admin rights to try and update the drivers or the Windows Version

 

I also spotted this within Aruba Central i noticed that 2.4GHZ was switched off, some of the laptops are quite old! Just wondering though could it be possibly that because 2.4ghz is disabled on the SSID some of the older laptops is not picking up any of the SSIDs?

We have advised the schools 3rd party that Windows needs updating and also the wireless drivers, however though..... for now

 

Was going to test this out but already left site by now and wont be there for some time!

 

anyone have any thoughts?

See attachement

[Steve21]

Yep entirely. A lot of older laptops won't support 5Ghz and if it can't see 5 and can't see 2.4 then no wifi

 

Steve

[password1234]

Yep entirely. A lot of older laptops won't support 5Ghz and if it can't see 5 and can't see 2.4 then no wifi

 

Steve

Thanks Steve! Just switched that on and just have to see how it goes! Setting was hidden deep inside the Aruba Central Panel!

 

Thanks!

[seustice]

Try driver updates on the laptops (specifically the WLAN drivers), a lot of them don't support 802.11ax without an update.