[sims] SIMS Error

[clarkea]

Error: Call was rejected by callee. (Exception from HRESULT: 0x8001001 (RPD_E_CALL_REJECTED))"

 

I get this error when a user logged into a machine logs into SIMS and runs a report. Capita think it is to do with office. So I swapped the PC out with a new one but no fix. I asked another memeber of staff to login on that PC and the report runs fine. Also the staff member who is having the issue logs into person 2's SIMS on the same machine and it works fine too. we have local profiles so I removed her profile and re directed her documents to a new share but that still hasn't fixed it. Does anyone else have any ideas for a fix?

[colly72]

Have you checked that the Office app (e.g. Excel) is the default app for that file type (i.e. xlxs) for the logged in user and also that Office is properly activated on that PC?

[MatthewL]

Just quick Google and relates to Office not fully activated/licensed.

[clarkea]

Just quick Google and relates to Office not fully activated/licensed.

 

Office is fully activated, if it wasn't why would it work for 1 user on the machine but not another?

[MatthewL]

What version of office? Is the user signed into office? Outlook profile setup where the other hasnt?

[clarkea]

What version of office? Is the user signed into office? Outlook profile setup where the other hasnt?

It is office 2016. I found the cause of the issue just now. We use a program called Foldr that has a setting in it that allows the application to manage Office documents to do auto saves into the user's OneDrives and that setting caused the error. Turning that off makes the report work. Thankyou all for your support.

 

Adam