PaperCut - Stop print release if photocopier is out of ink or toner etc

[bodminman]

Hi there,

 

We have recently had papercut installed and all seems to be going well apart from a few little niggles.

 

The main one is that when releasing print jobs on a device that has run out of paper, the prints don't print and the jobs are removed from the queue.

 

Can anyone help with this, please?

 

Thanks

[MatthewL]

What copier are you using?

 

They do print but are held on the copier till the toner has been replaced or paper.

 

PaperCut brought in a feature, depending on manufacturer I think but in devices in PaperCut and the Sharp devices for example tick the box that says Block the release of jobs when this device is in error, it wont let them release a print job if the toner is empty or paper issues they can then go to the next one of get it out. It's all manufacturer specific on how it works, its to do with zero stop and I will see if I can find the table I had showing what does and doesn't.

[bodminman]

What copier are you using?

 

They do print but are held on the copier till the toner has been replaced or paper.

 

PaperCut brought in a feature, depending on manufacturer I think but in devices in PaperCut and the Sharp devices for example tick the box that says Block the release of jobs when this device is in error, it wont let them release a print job if the toner is empty or paper issues they can then go to the next one of get it out. It's all manufacturer specific on how it works, its to do with zero stop and I will see if I can find the table I had showing what does and doesn't.

 

Thanks for this. We use Sharp so I'll go in and have a look.

[MatthewL]

You will be fine with Sharp and that, I've got 40 across various offices and I've installed hundreds in my previous job. Under the printers I disabled the hardware check (validate page counts) as there were issues but that may have been resolved now but is handy where real money is been used as such.

 

If you get stuck drop me a line.

[bodminman]

You will be fine with Sharp and that, I've got 40 across various offices and I've installed hundreds in my previous job. Under the printers I disabled the hardware check (validate page counts) as there were issues but that may have been resolved now but is handy where real money is been used as such.

 

If you get stuck drop me a line.

 

Much appreciated, best wishes.