[ms office - 2019] Cant Open

[kidpressingbuttons]

Keep seeing random users unable to open office applications- just says "Sorry, we couldn't open '\\serveraddress\folder\folder\folder\filename.xlsx'. Has anyone seen this before?

 

We find normally this is windows updates but this is now happen far to frequently.

[Steve21]

It’ll often say things like that of the file path is over 256 in realllllllly deep folder structures etc

 

Do you have an example path you could paste into word and use the char counter?

 

Steve

[Koldov]

How are they opening the files?

 

Are they browsing a shared drive and clicking on a filename in an explorer window or are they navigating to it/opening it from within the application itself whilst open?

 

When this happens do they have the same problem if they try to open a local file on their computer?

[kidpressingbuttons]

The file path is 50 characters long so dont think its that unfortunately.

 

They browsing the shared drive and will ask them to try via word

[kidpressingbuttons]

Ok from what I can see the only way to resolve this is by removing the profile from the machine- this should happen at logoff but does not as its a mandatory profile. Only happening on odd machines weirdly