Freshservice Email Notifications with Sophos Central

[lmrogers]

Morning,

 

I am setting up Freshservice as our helpdesk system but have an annoying issue that hopefully someone may be able to help with.

 

I have got everything working fine but a rather annoying problem is the Sophos Smart Banners which display on the helpdesk email notifications saying "Warning!This message was sent from outside your organization and we are unable toverify the sender."

 

What I would like to do is remove this banner from the emails.

 

Currently the helpdesk has an email address of [email protected] which then forwards into the Freshservice email system and comes back through the Freshservice email but displaying and replying to the internal email address.

 

Has anyone come across a solution for this?

 

Cheers