RM CC4 and updating the RMMC 'OS', 'OS Version' and 'OS Version Friendly Name' fields

[David44]

A quick question for those still using RM CC4 (we aren't the only ones are we?)

 

If you change the version of Windows, from Pro to Education or from 1909 to 20H1 say, how long does it take RMMC to update to display the new OS version? Does it happen automatically or do you have to trigger it in some way?

 

I have raised the following with RM.

 

"We are doing in place upgrades from Windows 10 Pro Education to Windows 10 Education on all of our CC4 PCs. How do we get the RMMC and the RM Banner to update the name of the OS? I have tried running 'Update Inventory' on PCs from RMMC, leaving the PCs switched on for 24 hours and rebooting them a few times but the OS doesn't seem to update in RMMC. If I sign in to the PC and check the Windows 10 system app, it has updated to say Windows 10 Education. It's just the RM components that don't seem to update"

 

and they have only come back with suggestions about rebooting the server (which we have done) and reinstalling some RM server components (which we have not done). I have a feeling they are guessing and this isn't a problem with our installation of CC4 but a problem with CC4 itself and anything they suggest will just be wasting my time. I wonder if anyone else can confirm that they see the same issue when changing OS version?

 

Since raising the ticket, I have discovered that sending a 'Core Update' to the PC will cause RMMC to update the OS fields, whether the PC needs a Core Update or not. If this is a known issue and that is the workaround, so be it but if other schools have this working properly then at least I know it's possible and I can pursue it further.

 

Thanks.

David.

[networkmangler]

Whenever we do an in-place upgrade we always do an "Update system packages" Core Update on the computer first. Once the computer has finished the upgrade it normally shows the new OS friendly name in the RMMC after a refresh

 

I have found the in-place upgrade a bit hit and miss and only use it if I really have to like on a machine with some specific software installed locally. Sometimes the windows apps stop working after the upgrade and I have also seen issues getting the onedrive mapper to work. So where ever you can I would try to do a full rebuild