GEO E1 laptop - new, under warrenty but faulty - being asked to pay for it's return.

[TwistedHelixis]

The Geo worked for a few weeks and then doesn't turn on.

 

Is it normal to pay the return delivery costs of a new faulty item to get fixed?

Edited November 17, 2021 by TwistedHelixis

[DavR]

I can't say that I've paid for return carriage on anything we have here, usually they'll send over a courier label or something for collection, at their cost.

 

I have had to pay to return consumer items at home though, so I don't think there are hard rules on it. Depends on the terms of your warranty, I suspect.

 

If it costs more than ~£5 to return it though, I'd be inclined to kick up a stink.

[TwistedHelixis]

Just contacted GEO and they are going to send a pre paid ticket.

 

Wonder how many just return it without asking?

[DavR]

I suppose if they don't offer to pay return until people ask, they save themselves an amount on their shipping bills. Seems a bit unprofessional to not offer it upfront though. If their product has failed, then they should be footing all the bills to get the situation resolved.