Losing Patience with Ubiquiti / Unifi Protect

[Warwick_Tech]

Hey All,

 

We upgraded from Unifi video to Unifi Protect, bought two new NVR Pro units and now a month later they have fallen over.

 

Tried a factory reset and restoring the backup but they just freeze again; Has anyone had the same with Unifi Protect? They log in fine, ping and behave well, but the Protect app randomly says 'setup' not the version No. and when clicked on it freezes and kicks you back to the main menu.

 

I've contact Ubiquiti but they are not much help, and I'm genuinely wondering if it's worth buying a Synology box to replace the NVR's

 

[MrEprise]

I've got a Unifi Video setup at home and I thought that was quite stable, however I've heard of a few issues with Protect that's put me off upgrading (as well as not being able to use a DIY setup anymore.)

 

Interestingly, we had a large 'IT rip out and replace' at work this summer, replacing all our HP switches with UniFi ones. The switches are fine, but the MSP doing the works put in a Dream Machine to manage it all, but I've not been impressed with it at all as it often hangs for a fair while when loading into the management page once you login.

 

One of the guys from the MSP did quip that we could replace our existing IT Suite cameras and have a UniFi Protect setup instead, but our current CCTV setup allows us to check the cameras rather quickly if we needed to whereas because the UDM takes so long to load, I'd be waiting a long time to check the CCTV if I was in a hurry.

 

As I said, UniFi Video was fine and I didn't see any reason to EOL that.

[Michael]

Hey All,

 

We upgraded from Unifi video to Unifi Protect, bought two new NVR Pro units and now a month later they have fallen over.

 

Tried a factory reset and restoring the backup but they just freeze again; Has anyone had the same with Unifi Protect? They log in fine, ping and behave well, but the Protect app randomly says 'setup' not the version No. and when clicked on it freezes and kicks you back to the main menu.

 

I've contact Ubiquiti but they are not much help, and I'm genuinely wondering if it's worth buying a Synology box to replace the NVR's

 

 

If you reserve the local IP, can you give the NVR an unfiltered connection out to the world wide web?