BenQ Touchscreen running slow

[Mrpower]

Hello All

 

We have a Benq RM6501K 65" touchscreen, that I am informed through a ICT ticket, "The screen is freezing periodically and the internet seems to have become extremely slow - both independently or working via the laptop."

I have powered down the screen to see if this will clear any cashes or clear any background running apps in the android software. The screen is connected to our network through ethernet; so the internet shouldn't be an issue really. but we do have a slow connection that dose course problems if staff are video training somewhere in the school.

I have check for updates and its up to date. Anyone have any ideas for the freezing? Or is it normal, as technology dose now and again freeze up.

[BenQ_Chris]

Hi,

 

Could you let me know firmware version and serial number please. Just to confirm the boards are connected to the internet and the issues are both experienced in Android and when using Windows?

[Mrpower]

I have PM you the serial number. Its connected to a MacBook Pro running OSX 10.15. USB cable, VGA cable.