Neverware CloudReady suddenly very long login times

[davie887]

Anyone else seen this? Our ~120 Neverware devices hang on login, making them unusable, sometimes. Various hardware, seems to be a new problem.

 

Sometimes you'll get a normal login but logging out and back in as the same user again hangs. I've raised this with Neverware and they said it's a "known issue" and some stuff to try but no clues as to what the issue is and when it will be fixed. If anyone knows what's up I'd appreciate any help!

 

Edit, reply from Neverware in case anyone is facing this:

 

the QA Engineer assigned to this case has been able to reproduce an issue similar to the issue being experienced when logging in to a device on v92.4. The case is now currently undergoing assignment to an available Developer.

 

In general, now that our QA team has been able to successfully reproduce the issue. Once a Developer has this case in their hands they will continue to investigate this issue further to identify possible root cause and to also apply a solution for this issue. Based on timing we are likely to provide a v92 patch for this issue.

 

I will continue to provide you with updates as I receive them.

 

I appreciate your patience as we continue to investigate this issue. Please let me know if you have any additional questions at this time and I'd be happy to follow up.

Edited October 5, 2021 by davie887

[j224]

We only have 45 CloudReady devices but not noticed any difference to the login time.

[davie887]

Another update from Neverware in case anyone has this issue - turn your auto update off if you haven't already. My own fault for trusting google, "it just works"

I just wanted to provide a quick update on this issue. The issue is being investigated by a Developer, who is working on a fix for this issue.

 

When a fix is available, we will release a patch for v92.4 stable release to resolve the issue you are currently experiencing. We do not have a time-frame for the patch at the moment, but it is our higher priority and will be released as quickly as possible.

 

At this time we to encourage user to pause updates to v92.4 or restrict updates to v90 within the Google Admin Console so that this issue does not become widespread within your environment. Here are some steps to either disable or restrict updates. How To Disable Auto-Updates

 

Please let me know if you have any further questions or concerns, I'd be happy to follow up.

[j224]

Ours are all on 92.4.3 and I've not noticed any login delays.