Strange Office 365 issue affecting one user

[robk]

I have one member of staff who can't see recent emails in OWA. Apparently this is happening on multiple computers, but emails are working on her phone.

 

Switching in and out of conversation view did appear to help, but only for a short amount of time.

 

No conectivity issues on the machine, and this has been happening for several days.

 

Any bright ideas on how to fix, other than contact Microsoft (who will then want a remote session and getting that with a busy teacher is not going to be easy).

[DaveJ2717uk]

that teacher hasn't got them filtered or sorted by anything strange in OWA have they - only ask because had something similar and it was that.

[robk]

Checked filters and sort order, they are what you would expect. its a real strange one.

[Michael]

I have one member of staff who can't see recent emails in OWA. Apparently this is happening on multiple computers, but emails are working on her phone.

 

Switching in and out of conversation view did appear to help, but only for a short amount of time.

 

No conectivity issues on the machine, and this has been happening for several days.

 

Any bright ideas on how to fix, other than contact Microsoft (who will then want a remote session and getting that with a busy teacher is not going to be easy).

 

I had practically the same issue at a school who used EXA as their ISP a while back, but lately the issue has ironed itself out. Very similar only affected one user and yet deleting their browser cache made absolutely no difference.