Redstor cloud backup

[sippo]

Anyone else use their cloud backup? It is superb, but frustrating that we need to contact support to find out error messages.

 

Would help if we could access these instead of contacting them.

[DGardiner]

What do you mean?

 

Dont you have access to the Backup Console? can red the errors there or connect to the machines client remotely to read them?

[willtech]

I have found their support site useful: https://support.redstor.com/

[sippo]

What do you mean?

 

Dont you have access to the Backup Console? can red the errors there or connect to the machines client remotely to read them?

 

Yes we have access to the console, but according to redstor all the logs are in the backend.

 

Just frustrating. Their support is really good, but if i can fix it then all is good.