[Smoothwall] "No records found" in audit report

[MkII]

Not used Smoothwall for years. Need some basic advice..

 

We need to monitor what one pupil is doing on the web. If I choose: Reports > User analysis > Complete user audit trail ...and select the whole of September and choose the username from the list.. the report says "No records found for details provided."

I've re-run this against users that I know have had a lot of activity with the same result. What am I doing wrong?

Edited September 16, 2021 by MkII

[MkII]

I get "No records found for details provided." from all of the configured reports in the Safeguarding section too.

[TechMonkey]

Check to see if you have two sets of usernames. We have one with just the username and one with domain\username and I'm sure only the domain one works for some reason.

[MkII]

Check to see if you have two sets of usernames. We have one with just the username and one with domain\username and I'm sure only the domain one works for some reason.

 

Thanks. We do have two usernames and I did try both initially - just tried again and both formats fail :'(

[ibpalle]

It may be that the authentication is not working correctly so no usernames are currently being recorded. You may be able to verify this by going to the reports - realtime - webfilter to see if there are any usernames in this list.

 

If there are no usernames, that would explain the lack of results. I would suggest raising a case with support so they can go through the auth setup and correct that.

 

If there are usernames, look at the format of them - in some cases you could see usernames in the format of '[email protected]', sometimes 'DOMAIN\user' or maybe just 'user'. Make sure you are searching for the tight format if that is the case. In the services - authentication - settings there is an option to normalise usernames so everything is recorded in the DOMAIN\user format - if that is not enabled, please do.