Smoothwall support

[QMC_IT]

Hello all,

 

I don't suppose someone could recommend a 3rd party company that does consultancy for Smoothwall?

 

Ours is doing some funny things, and generally just isn't configured very well, so we were hoping for some expertise that might be able to offer assistance.

 

And yes, we have tried Smoothwall themselves, but since we have been waiting since June for a simple update, I can't really rely on them to get anything done.

 

Thanks.

[JATSO]

Hello all,

 

I don't suppose someone could recommend a 3rd party company that does consultancy for Smoothwall?

 

Ours is doing some funny things, and generally just isn't configured very well, so we were hoping for some expertise that might be able to offer assistance.

 

And yes, we have tried Smoothwall themselves, but since we have been waiting since June for a simple update, I can't really rely on them to get anything done.

 

Thanks.

 

Who supplied your device could they not help?

[ibpalle]

Please follow up with support - or pm me the ticket number. For this time of year, support ticket numbers are in a very good place.

[QMC_IT]

Who supplied your device could they not help?

 

I wasn't actually around when it was originally purchased, but I was told it was via Smoothwall directly.

 

Thanks.

[QMC_IT]

Please follow up with support - or pm me the ticket number. For this time of year, support ticket numbers are in a very good place.

 

Hi,

 

Thanks for the reply.

 

It is not actually a ticket, more a range of config changes that we have been trying to get resolved with support for some time now. However, our requests for updates go unnoticed and the current config is causing us a lot of trouble, hence trying to source a 3rd party vendor that is familiar with the system that might be able to help.

[tom_newton]

As my colleague says, I'm sure we can help, sounds like what you're after has been languishing with the wrong person. If you let me know your deets - feel free to email [email protected] - I will put you in touch with your Customer Success Manager who will make sure things happen!

[QMC_IT]

Hi Tom,

 

I have sent you an email.

 

Thanks.