[sims] SOLUS3 install / upgrade issue

[LeonardIngle]

Hi all,

 

We have recently taken over a small site that had an IT contract with a 3rd party who managed their SIMS install etc. As we're now in control we are having to learn how SIMS works and i've been tasked with it. I need to get SOLUS upto the latest version however when I run the application and go through the steps once it gets to the SQLPackage launch it starts, hangs and then fails and rollsback with a failure message. In Eventviewer I see this;

 

"Product: SOLUS 3 Deployment Server Database -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action LaunchSqlPackage, location: C:\Program Files (x86)\Solus3\Deployment Server Database\, command: **********"

 

I've looked online through various posts and tried each method yet i've had no success. We have another site who are still tied into an existing SIMS support contract and they remoted into the server and I watched as they performed the upgrade and it worked fine, so i'm stumped as to why its not working for me.

 

Any help would be greatly appreciated.

Edited September 11, 2021 by LeonardIngle

[defrostie]

Having this exact same issue!

 

Did you manage to sort this?

 

Problem sorted for me at least - I tried installing SOLUS3 database on a SQL Server 2016 installation, rather than on 2019, and it worked.

 

Didn't realise SOLUS3 (3.12.59.5) isn't yet compatible with SQL Server 2019 yet.

Edited December 30, 2021 by lukefrost

[Guest Guest]

Problem sorted for me at least - I tried installing SOLUS3 database on a SQL Server 2016 installation, rather than on 2019, and it worked.

 

Didn't realise SOLUS3 (3.12.59.5) isn't yet compatible with SQL Server 2019 yet.

SIMS as a whole isn't yet compatible with SQL 2019