SCCM - Win10 21H1 In-Place Upgrade Failing

[CHiLL]

I'm using MECM 2103 and encountering an issue when attempting to deploy Win10 Edu 21H1 x64 as an in-place upgrade to clients (currently running Win10 Edu 1909 x64). I've performed the same steps I previously have for an in-place upgrade and advertised the TS as "Available" while I'm testing. My clients see the TS in the Operating Systems tab of System Center, but it fails instantly with

 

The SCClient log shows:

The installation failed with error code -2016407547 	 (Microsoft.SoftwareCenter.Client.Pages.UtilityClass at ShowInstallationFailedDialog)
Exception caught in ExecuteMethod, line 407, file X:\bt\1070266\repo\src\DataAbstractionLib\WmiDataProvider\WmiConnectionManager.cs - Type System.Runtime.InteropServices.COMException:  	 (Microsoft.SoftwareCenter.Client.Data.WmiConnectionManager at ExecuteMethod)
StackTrace:    at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)
  at System.Management.ManagementObject.InvokeMethod(String methodName, ManagementBaseObject inParameters, InvokeMethodOptions options)
  at Microsoft.SoftwareCenter.Client.Data.WmiConnectionManager.ExecuteMethod(String methodClass, String methodName, Dictionary`2 methodParameters, String callerMethodName)
Found exception of type System.Runtime.InteropServices.COMException; wrapping in type Microsoft.SoftwareCenter.Client.Data.WmiException 	 (Microsoft.SoftwareCenter.Client.Data.WmiException at .ctor)
Returning COM exception -2016407547. 	 (Microsoft.SoftwareCenter.Client.Data.WmiException at get_ErrorCode)
Generating event ProgramInstallationFailed for application SJW00359-* 	 (Microsoft.SoftwareCenter.Client.Data.WmiDataConnector at SendEvent)
AppDetails received Event Unknown, state 18, causing a state display value of Failed. The Action Button says _Retry and its enabled state is True 	 (Microsoft.SoftwareCenter.Client.ViewModels.ApplicationDetailsViewModel+d__138 at MoveNext)

The error code -2016407547 relates to "The policy for this program does not exist or is invalid.". I can't find any more specific information and not sure which other logs to check. I'm not seeing any issues reported on the server or it's logs.

 

The only one thing I found with my Google-foo skills was that the cache might be too small. This in-place update requires about 25GB of space, so I increased the client cache from the 20GB previously set to 30GB, just to be safe and ensured there's enough free space on the SSD. No luck. The OS image and upgrade package are distributed correctly. Manually installing the OS via a TS (wiping the machine) works correctly, just not an in-place upgrade.

 

Has anyone experienced this issue before?

Edited July 30, 2021 by CHiLL

[Guest Guest]

Is this using a custom image?

[CHiLL]

Is this using a custom image?

No, it's directly imported from VLSC.

 

Looking at execmgr.log, I'm seeing:

OnOptionalExecutionRequests attempted for package SJW00359 optional program * [QueueRequest: false RunOnCompletion : true QuietMode: true SDKCallerId: (null)]
Validating package SJW00359 program * in the chain. The content request ID is {00000000-0000-0000-0000-000000000000}
This device is enrolled to an unexpected vendor, it will be set in co-existence mode.
This device is enrolled to an unexpected vendor, it will be set in co-existence mode.
Device is in coexistence mode. Deployment/Installation of task sequences and classic software distribution packages is disabled.
Policy is invalid for program * in the chain.
Failed to validate the chain of dependent programs for package SJW00359 optional program *
OnOptionalExecutionRequests failed for program * : 0x87d01005

Edited July 30, 2021 by CHiLL

[internetuser]

Up the drive space to 35gb free

[CHiLL]

Forgot that I had annual leave the week after I started this thread!

 

Up the drive space to 35gb free

The drive the drive itself has >60GB free and the CCM cache has been set to 30GB (and cleared via the control panel applet). So space really shouldn't be the issue at this point.

[1an]

Might not be relevant but have you checked: http://www.edugeek.net/forums/windows-10/223312-updates-stopped-servicing-stack-dependency.html

[CHiLL]

Might not be relevant but have you checked: http://www.edugeek.net/forums/windows-10/223312-updates-stopped-servicing-stack-dependency.html

Thanks for that, I'll take a look.