Corporate ICT Support Technician - Herts for Learning (Hertfordshire) - Up to £22,000

[Joythi]

Contract: Permanent - fulltime at 37 hours per week, 52 week per year

Salary: Band 3 – up to £22,000 per annum plus excellent benefits

Location: Hertfordshire. Currently remote due to Covid-19. Post Covid-19 lockdown restrictions there will be an opportunity to work up to 2 days in the Head Office – Stevenage.

 

At Herts for Learning (HfL) we are looking for a Corporate ICT Support Technician to be the first point of contact in Service Delivery and own the IT support responsibilities.

 

In this role you will be a core part of a small and supportive in-house IT team, providing a high level of service to the diverse needs of our staff. This involves responding to and resolving support requests for 450 employees.

 

You will be the first point of contact in Service Delivery and the face of HFL delivering exceptional customer service in person, over the telephone and via web based chat.

As the first point of contact, you will be an ambassador of the team and HfL so it is essential to deliver exceptional Customer Service. In addition to this the ideal candidate will have a background in IT support and service desk, with a desire for continuous learning and passion for innovation.

 

The team are currently working remotely due to Covid-19, however following this following this you will have the opportunity to work in the office for a maximum of 2 days per week. As there is a permanent home working element to this role, you will need to ensure you are equipped for home working.

 

For more information, check out the attached Job Outline and visit the Herts for Learning website.

Corporate ICT Support Technician - Job Outline.pdf

 

To apply, download and complete the attached application pack HfL Application Forms.zip

 

Closing Date: Monday 21st June 2021 at midday

*Interview Date: Tuesday 29th and Wednesday 30th June 2021

* Interviews are taking place remotely.

 

**APPROVED**

Edited June 16, 2021 by Dos_Box
Approved