[ms office - 2019] onedrive stuck on hold on while we register this device

[neonetman]

Since we changed our firewall solution to Sophos XG, we have had an intermittent issue with users struggling to use Onedrive and Office properly.

 

 

When logging in to OneDrive it will often get stuck on a screen saying "Please wait while we register your device".

 

Additionally, when trying to open Onedrive files in the desktop app users are getting told they need to sign in to the apps again (we use SSO on the domain so the apps auto sign in), but the app then shows an upload error.

 

I can't see anything relevant in the firewall logs, so am at a loss... can anyone help?

 

Cheers