Strange Smartboard issue

[clareq]

I've just had reported that four or five Smartboards, running Smart Notebook 17.3 have, since friday, had an issue where the toolbar flashes and they can't type in a selected area. It's as though the board is being touched in some way, although it isn't, and it has suddenly started happening to a number of users. I've run a firmware update. It doesn't happen if I disconnect the board, so it's definitely the hardware. Any ideas?

[Oaktech]

Sorry, are these actual smart boards, or interactive screens?

 

If they're interactive screens what model are they because I've had a load of issues with the 4065 model doing something similar which ended up with them being replaced under warranty.

[clareq]

No, definitely smartboards - SB640. I got to the bottom of it - the sensor that showed the board rubber is in the tray was dirty, and not registering the rubber correctly - looked in diagnostics and the erasor sensor was flashing. Cleaned the contacts and it's fine now. The simple things eh?

[Oaktech]

No, definitely smartboards - SB640. I got to the bottom of it - the sensor that showed the board rubber is in the tray was dirty, and not registering the rubber correctly - looked in diagnostics and the erasor sensor was flashing. Cleaned the contacts and it's fine now. The simple things eh?

 

 

That'll do it... Add it to the knowledgebase!