STAR field 'In Care' shows different number of students to school report

[coolhands]

I know normally attendance stuff is a nightmare because of dates / students on-offroll etc but bear with me - if I only use yesterday as the singular date (to keep it simple) in lesson monitor reports as shown, it outputs 7 students from the In Care category. But we have 10 students in care. If I run reports>student list>general student list and add In Care as filter etc it shows 10 students; so does Reports>School Report. So why is it different?

 

I can't see in the LM attendance reports to see who these 7 students are! (ie the names) to cross reference. But anyway surely In Care is In Care is In Care?

 

Edited May 5, 2021 by coolhands

[hudsen123]

I've just been given the exact same problem by our pastoral assistant so I'm very interested to find out what may be causing this anomaly.

[hudsen123]

[h=2]Looks like it's a known issue. KB0018846. Apparently we need On Demand Patch 15974[/h]

[coolhands]

thankyou I will look into that. I was ignoring it!

[coolhands]

ok to report back, I applied that patch and it works. It now shows the right number of students when running the lesson monitor report. What I find scary, is how on earth would a) anyone come across / notice this? (it was just chance that I was looking for a suitable LM report for another member of staff and realised the number was too low) b) know there is a KB and patch etc that deals with this?

 

Madness