DFE laptop factory reset little help please

[woodham]

Would anybody be able to forward me the instructions for resetting some of the DFE issues dell laptops , ive got the bios and local admin passwords for them jus tneed the instructions which are in the portal which i dont have a logon for (part of a multi trust so only one user has the logon )

 

 

Many thanks

Andy

[Warwick_Tech]

You must ensure the laptop is connected to power throughout this process.

1. Boot the laptop and login to the local admin account

a. Laptop boots into localuser

b. Logout of localuser

c. Login as the local admin user:.\localadmin

d. Enter the local admin password for that laptop, supplied by the Central Admin support team

2. Enable the recovery partition

a. Run the cmd application “as administrator”

b. Enable the recovery partition using the command: reagentc /enable

c. The output should say: “Operation Successful”

d. Check the partition status using the command: reagentc /info

e. The partition should now be: “Enabled”

3. Unlock the device BIOS

a. Follow the instructions provided by Central Admin support team which will be correct for your device type. This usually includes running a program “as administrator” which removes password protection from the BIOS and enables network and USB boot options, but please refer to instructions from the Central Admin support team.

4. Logout with “change user” to get to the login screen

a. Hold and click on the power icon and then “restart”

b. The laptop should enter a “Troubleshoot” menu

c. Select “reset this PC”

d. Select “remove everything”

e. If the above sequence doesn’t work then you should be able to enter recovery mode using the relevant key combination for the laptop manufacturer at boot

HP: press F9 key

ASUS: press F9 key “continuously”

Lenovo: press FN+F11 keys at the same time

Dynabook (Toshiba): press and hold 0 (zero) key

5. The laptop should reboot into “Reset this PC”

a. Select “No – remove provisioning packages...”

b. Select “Clean the drive fully”

c. Select “reset” to confirm

[Foresthippy]

Or flatten it and reinstall Windows 10. I found I could do that without any bios passwords etc.

[woodham]

Thanks both of you

 

i finally got the document looks like format reinstall might just be easier

 

 

Andy