Helpdesk/ICT Support Officer - London - up to £150 per day depending on experience

[CTC]

A well established and growing technology firm that provides IT support to a number of schools in London requires an experienced ICT technician \ support analyst to provide technical support to our clients. Salary is negotiable - flexible hours and home working opportunities are also available for the right candidate.

Job responsibilities include:

· Providing first and second line technical support to schools

· Diagnosing and resolving software and hardware incidents in a timely manner

· Ensuring computer systems are kept up to date, deploying updates, patches and software as requested

· Monitoring the IT helpdesk, ensuring appropriate service levels are maintained and issues resolved satisfactorily

· Supporting and maintaining all School-owned user technology including desktops, software, laptops, printers, and mobile technology

· Maintaining a first-class level of customer service to all of our clients

 

The successful candidate will have:

· Experience supporting, troubleshooting and resolving issues in a wide variety of computer and AV hardware including peripherals, ideally within the London education sector

· Demonstrable knowledge of Windows 10, Active Directory, Office 365 or GSuite

· The ability to communicate politely and effectively at all times to a wide range of users, key stakeholders and external organisations

· Knowledge of the LGFL support framework

 

Apply today by sending your CV to [email protected] or message me for a call in confidence for further information.

 

**APPROVED**

Edited February 18, 2021 by CTC

[Zagros]

Hi there

 

I have mailed my CV to the above address . please do let me know when you have a time to talk further about the post . my email is [email protected][h=2][/h]