A well established and growing technology firm that provides IT support to a number of schools in London requires an experienced ICT technician \ support analyst to provide technical support to our clients. Salary is negotiable - flexible hours and home working opportunities are also available for the right candidate.
Job responsibilities include:
· Providing first and second line technical support to schools
· Diagnosing and resolving software and hardware incidents in a timely manner
· Ensuring computer systems are kept up to date, deploying updates, patches and software as requested
· Monitoring the IT helpdesk, ensuring appropriate service levels are maintained and issues resolved satisfactorily
· Supporting and maintaining all School-owned user technology including desktops, software, laptops, printers, and mobile technology
· Maintaining a first-class level of customer service to all of our clients
The successful candidate will have:
· Experience supporting, troubleshooting and resolving issues in a wide variety of computer and AV hardware including peripherals, ideally within the London education sector
· Demonstrable knowledge of Windows 10, Active Directory, Office 365 or GSuite
· The ability to communicate politely and effectively at all times to a wide range of users, key stakeholders and external organisations
· Knowledge of the LGFL support framework
Apply today by sending your CV to
[email protected] or message me for a call in confidence for further information.
**APPROVED**
