ICT Technician - Hounslow School - £20,000 - £24,000

[shaunconnor]

Colwyn Technology (part of Flywheel IT Services Ltd) are looking for a talented and motivated individual who has a real flair for technology and thrives on providing exemplary customer service to join a Secondary School in Hounslow as their IT Technician on a full-time basis.

 

The IT Technician is responsible for supporting the IT services of the school with a particular emphasis on customer service.

 

Key accountabilities

 

• Ownership and initiative. Take ownership of problems and proactively resolve incidents or changes allocated by the Service Manager.

• Service focus. Maintain focus on the whole life of service delivery: from the first touch point to the closure of the incident.

• Team. Supporting the team to build a culture of continuous improvement.

 

Key challenges

 

• Maintain a close view of service incidents, their impacts on BAU activities.

• Accurately document and record IT services to support our the remote and local team.

• Be responsive to requests for support whilst delivering against agreed SLA’s and objectives.

 

For a full overview of the role and Job Description and if you wish to apply please complete your application using the external link to our website:

 

http://flywheel.peoplehr.net/Pages/JobBoard/Opening.aspx?v=468b8ef9-fc28-4ada-9277-936bae0bc06c

 

The school is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share the commitment. The successful candidate will be subject to a EDBS check.

 

**APPROVED**

Edited January 26, 2021 by Dos_Box