ICT Service Manager - Hounslow School - £35,000 - £40,000

[shaunconnor]

Colwyn Technology (part of Flywheel IT Services Ltd) are looking for a talented and motivated individual who has a real flair for technology and thrives on providing exemplary customer service to join a Secondary School in Hounslow as their IT Service Manager on a full-time basis.

The IT Service Manager is responsible for managing and supporting the IT services of the school with a particular emphasis on customer service and building long term relationships.

 

Key accountabilities

 

• Relationship management. Identify, analyse, manage and monitor relationships with and between stakeholders. Clarify mutual needs and commitments through consultation and consideration of impacts.

• Ownership and initiative. Take ownership of problems and proactively resolve technical problems, ensuring that technical solutions continue to meet business requirements.

• Service focus. Maintain focus on the whole life of service delivery: from designing to developing to delivering and operating. Ensure that a set of IT products, suppliers and vendors come together to deliver an IT service.

• Line Management. Supporting, mentoring and coaching two team members, focussing on their needs to grow and develop into the next generation of service managers.

 

Key challenges

 

• Maintain a close view of service incidents, their impacts on BAU activities.

• Accurately document and record IT services to support our remote team.

• Be responsive to requests for support whilst delivering against agreed SLA’s and objectives.

 

For a full overview of the role and Job Description and if you wish to apply please complete your application using the external link to our website:

 

http://flywheel.peoplehr.net/Pages/JobBoard/Opening.aspx?v=7cf66b9e-0cb4-4dcc-bbd7-e665e99ad7bb

 

The school is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share the commitment. The successful candidate will be subject to a EDBS check.

 

**APPROVED**

Edited January 26, 2021 by Dos_Box