[sims] Intouch issue

[mdrabble]

Have a strange issue with intouch and I’m waiting for capita to pick up where they left off when they return on the 4th but I thought would as a question on here.

 

Our intouch will not send messages but can receive messages which I find odd.

 

Intouch uses Office365 - if a mail user gets blocked for sending too many messages would they still be able to receive emails??

 

Im basically clutching at straws as SLT need to send messages to parents about the start of term and is causing issues.

 

I’m currently working on plan B & C which is notices on website and creating our own email address so we can send email to parents and then exporting parental emails details from sims and the adding them to BCC and sending emails in small batches to parents.

 

Cheers

[snagrat]

With regards to your question regarding sending/receiving emails - yes a user would still received if they were blocked from sending.

 

Have you checked in Office 365 if the user is in quarantine and blocked from sending?

[mdrabble]

With regards to your question regarding sending/receiving emails - yes a user would still received if they were blocked from sending.

 

Have you checked in Office 365 if the user is in quarantine and blocked from sending?

 

Don’t think I’m able to check the status of the intouch user account and that would fall under their domain.

 

I’m just assuming it office 365 as the MX record for capita-intouch.co.uk point to MIcrosoft.

[Steve21]

Have you checked the services running on your SIMs server? Might need a restart. Would explain why it's not sending them out if they're in the queue etc

 

Steve

[mdrabble]

Yep checked all services and rebooted server without success.

 

Updated the capita ticket asking them to check the account to check it not blocked from sending - knowing their helpdesk closed until the 4th but at least they have the information when they return.

 

Spent this afternoon putting messages on the website and sent emails via a newly created email account so we could get information out.

 

Very annoyingly intouch springs back to life and the test message I sent this afternoon arrives in my inbox just as i finish sent the last of the emails.

 

Nothing change outside - so I am wondering if someone is looking at tickets at capita and check the status of our intouch user and fixed it.

[coolhands]

I got this email. Would this affect your system at all? (my intouch seems ok)

>

We are aware of an issue relating to the Schoolcomms plugin within SIMS.net

What is the issue?

Users of the plugin are currently unable to see the Schoolcomms option in the focus menu or in other areas of SIMS.net that would usually be accessible. Additionally, this is also affecting access to Capita HR and Payroll from the Focus menu.

Who does this affect?

This will only affect customers who have access to the Schoolcomms product via SIMS.net