Host server will not install updates, reboot or log off.

[TwistedHelixis]

Our only server is a host with 2 VMs. I just tried to install Windows updates but it errored out (didn't take note of error). I then tried to reboot it but it just stayed on the desktop screen, same if I try to log off.

 

I did manage to get it to reboot using a powershell script sent from our server management software but still have the same issues.

 

I just ran sfc /verifyonly and it has found issues with the server files :-(

 

The lock command has worked so I have left the server locked (hopefully I can log back in)

 

Both VMs are running OK on this host but I cant get access to the school until after Christmas so I am not going to do any fixing until then.

 

Just wondering what I should do next? Do I run sfc /scannow from cmd and see what happens?

[computer_expert]

Run Get-WindowsUpdateLog from an admin level powershell prompt to export the windows update log to the desktop folder. Look through the log and it should tell you what the error code was when WU last ran.

 

Any errors narrowing down the issue in the event log?

[TwistedHelixis]

Just noticed if I go to Windows update history it lists the last updates as March but I have installed updated since them, I do the host updates termly.

 

 

errors or important info from Windows update log

2020/12/16 10:16:11.0902034 1964 9528 DataStore Failed to find update with global id of C7921460-7B3C-4680-92CB-A64E7DA40898.200 (sessiondata = (null))

2020/12/16 10:16:11.0902214 1964 9528 DataStore Failed to find update with global id of 36559103-7AEE-4268-8F3E-2ED904098470.200 (sessiondata = (null))

2020/12/16 10:16:11.0902372 1964 9528 DataStore Failed to find update with global id of 62818478-0C55-4690-B5EA-8F1794450400.200 (sessiondata = (null))

2020/12/16 10:16:11.0902531 1964 9528 DataStore Failed to find update with global id of 928F05C6-8E76-416F-85FB-CEFF155C3EC3.200 (sessiondata = (null))

2020/12/16 10:16:11.0902690 1964 9528 DataStore Failed to find update with global id of F18747E7-2F3A-49B9-8D05-4905A26B0439.200 (sessiondata = (null))

2020/12/16 10:16:11.0902871 1964 9528 DataStore Failed to find update with global id of A99578A3-48D4-4841-B60B-65B27FDE9C78.200 (sessiondata = (null))

2020/12/16 10:16:11.0903032 1964 9528 DataStore Failed to find update with global id of 7BEEC258-EAF5-4887-914E-F665CBEE9122.200 (sessiondata = (null))

2020/12/16 10:16:11.0903191 1964 9528 DataStore Failed to find update with global id of 68CA6AA2-A4DF-4505-B144-AB45EE876BF2.200 (sessiondata = (null))

2020/12/16 10:16:11.0903354 1964 9528 DataStore Failed to find update with global id of 9A48E05A-E0F4-4CAE-8C5D-5715A7E3F385.200 (sessiondata = (null))

2020/12/16 10:16:11.0903536 1964 9528 DataStore Failed to find update with global id of 10D1E9A3-C893-4BFB-B432-FA04B02017A2.200 (sessiondata = (null))

2020/12/16 10:16:11.0903694 1964 9528 DataStore Failed to find update with global id of 6BE728AA-80EB-4058-908D-AABC66DB0B52.200 (sessiondata = (null))

2020/12/16 10:16:11.0903893 1964 9528 DataStore Failed to find update with global id of 99CCE413-8C8E-452A-816C-C832D44CDB49.200 (sessiondata = (null))

2020/12/16 10:16:11.0904057 1964 9528 DataStore Failed to find update with global id of B2A4E1AF-8030-49D8-A7F4-67946F266731.200 (sessiondata = (null))

2020/12/16 10:16:11.0904237 1964 9528 DataStore Failed to find update with global id of E79F5CED-8217-496A-B77F-5E01390F24F3.200 (sessiondata = (null))

2020/12/16 10:16:11.0904396 1964 9528 DataStore Failed to find update with global id of 168945FA-B927-4DBA-AEF3-8DB89DC12F79.200 (sessiondata = (null))

2020/12/16 10:16:11.0904556 1964 9528 DataStore Failed to find update with global id of 57295825-1CC8-4AF5-9C9E-FAD90681D655.200 (sessiondata = (null))

2020/12/16 10:16:11.0904715 1964 9528 DataStore Failed to find update with global id of 4B75C1E1-7C74-4736-A30A-935A55AECF73.200 (sessiondata = (null))

2020/12/16 10:16:11.0904896 1964 9528 DataStore Failed to find update with global id of FD92DFB9-CD00-4222-87F8-46F2B407975C.200 (sessiondata = (null))

2020/12/16 10:16:11.0905077 1964 9528 DataStore Failed to find update with global id of C28ACF32-EF30-4C59-86B3-051DD209864C.200 (sessiondata = (null))

2020/12/16 10:16:11.0905265 1964 9528 DataStore Failed to find update with global id of 031D767B-5BEC-42A2-9C2E-89D827A0AE3C.200 (sessiondata = (null))

2020/12/16 10:16:11.0905444 1964 9528 DataStore Failed to find update with global id of 89E4EABB-7FA9-4C17-BBD2-C2B98FEE5903.200 (sessiondata = (null))

2020/12/16 10:16:11.0905626 1964 9528 DataStore Failed to find update with global id of E36FFFCD-4BC7-4E57-AB15-F8293F8FACF9.200 (sessiondata = (null))

 

2020/12/16 10:36:20.2340689 1964 9604 Agent Sending shutdown notification to client

2020/12/16 10:36:20.2345230 1964 9604 Agent Sending shutdown notification to client

2020/12/16 10:36:20.2347034 1964 9604 Agent Sending shutdown notification to client

2020/12/16 10:36:20.2348473 1964 9604 Agent Sending shutdown notification to client

2020/12/16 10:36:20.2349828 1964 9604 Agent Sending shutdown notification to client

2020/12/16 10:36:20.2351175 1964 9604 Agent Sending shutdown notification to client

2020/12/16 10:36:20.2352504 1964 9604 Agent Sending shutdown notification to client

 

2020/12/16 13:09:38.9907715 1992 9108 Misc *FAILED* [8024000C] LoadHistoryEventFromRegistry completed

 

2020/12/16 13:09:38.9931118 1992 9472 Agent *FAILED* [80240013] m_services.Add()

2020/12/16 13:09:38.9931165 1992 9472 Agent *FAILED* [80240013] Method failed [CAgentServiceManager::CreateServiceObjectAndAddIntoMap:2034]

2020/12/16 13:09:38.9931262 1992 9472 Agent *FAILED* [80240013] Method failed [CAgentServiceManager::DelayedInit:2678]

 

Failed to find update with global id of CEB1C0A8-0DF6-4D89-8EBE-BA57DEF17102.200 (sessiondata = (null))

2020/12/16 13:09:45.4455723 1992 10172 DataStore Failed to find update with global id of 723D42B1-266A-4A9C-A249-517C93876AA6.200 (sessiondata = (null))

2020/12/16 13:09:45.4534071 1992 10172 DataStore Failed to find update with global id of 9F522066-2B11-44F0-9D28-AE3B826CDB71.203 (sessiondata = (null))

2020/12/16 13:09:45.4565559 1992 10172 DataStore Failed to find update with global id of 2EC30918-64E6-4470-8B7A-884D87E7BD8D.200 (sessiondata = (null))

2020/12/16 13:09:45.4592720 1992 10172 DataStore Failed to find update with global id of DFBC1C41-C6C8-4F6D-8F9E-3FD63F5746BA.1 (sessiondata = (null))

 

2020/12/16 13:19:46.4687714 1992 9108 Agent Sending shutdown notification to client

2020/12/16 13:19:46.4693498 1992 9108 Agent Sending shutdown notification to client

2020/12/16 13:19:46.4695530 1992 9108 Agent Sending shutdown notification to client

2020/12/16 13:19:46.4696990 1992 9108 Agent Sending shutdown notification to client

2020/12/16 13:19:46.4698373 1992 9108 Agent Sending shutdown notification to client

2020/12/16 13:19:46.4699712 1992 9108 Agent Sending shutdown notification to client

2020/12/16 13:19:46.4701052 1992 9108 Agent Sending shutdown notification to client

 

2020/12/16 22:19:54.5584750 5156 9688 Shared * END * Service exit Exit code = 0x240001

the above file is very big but it does seem to repeat the same issues above throughout.

 

Got the following listed in event log

1000

Faulting application name: Explorer.EXE, version: 10.0.17763.1339, time stamp: 0x662a704eFaulting module name: tv_x64.dll_unloaded, version: 15.13.6.0, time stamp: 0x5fd77895Exception code: 0xc0000005Fault offset: 0x000000000000bad0Faulting process id: 0x2054Faulting application start time: 0x01d6d90c9e347795Faulting application path: C:\Windows\Explorer.EXEFaulting module path: tv_x64.dllReport Id: 303137de-38ec-4f6d-9341-c8430bfddca5

 

10016

The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID {2593F8B9-4EAF-457C-B68A-50F6B8EA6B54} and APPID {15C20B67-12E7-4BB6-92BB-7AFF07997402} to the user ??????\Administrator SID (S-1-5-21-175517865-1662189828-2072610067-500) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

 

1077

The attempt by user ?????\Administrator to logoff computer ????? failed

 

4004

The Windows logon process has failed to terminate the currently logged on user's processes.

 

- - - Updated - - -

 

OK, Just going through the above to make easier to read - hold on

EDIT - DONE

Edited December 23, 2020 by TwistedHelixis