Conflicting Google Account

[vyperz]

So I've been asked to set up Google Classroom for our school. No problem.. created users yesterday - this morning one teacher says he now can't access his google drive - he had set up a google account using his school email address. I have googled it and all the topics say to use the " transfer tool for unmanaged users" in the admin console.. except I can't find that anywhere. Any ideas anyone, please?

[mavhc]

https://admin.google.com/ac/unmanaged

[vyperz]

Great thanks !

[vyperz]

Any way of manually doing this as I just get the message "email could not be sent" although my tenancy has mailed out all the parent guardian email ok?

[mavhc]

No idea, but when I phoned the support line they seemed to know what they were doing