Schools Broadband offsite filtering issues

[TMBS]

Hi

 

Has anyone got their offsite filtering working through Schools Broadband? I'm using a Win 8 laptop, have added the proxy settings given but when I try and access from home I get not access to the Internet with a ERR_PROXY_CONNECTION_FAILED error. I've check the settings for typos and all are correct, not sure what to do no we need it on Tuesday for a student...

 

I've got a ticket logged with SB...

 

Thanks

[caffrey]

I thought SBB only works with IP address ranges that it's given ? I could be wrong

[TMBS]

I thought SBB only works with IP address ranges that it's given ? I could be wrong

Definately wasn't told that. Just add proxy setting, no wagent needed and it should just work!

[SchoolsBroadband]

Hi

 

Has anyone got their offsite filtering working through Schools Broadband? I'm using a Win 8 laptop, have added the proxy settings given but when I try and access from home I get not access to the Internet with a ERR_PROXY_CONNECTION_FAILED error. I've check the settings for typos and all are correct, not sure what to do no we need it on Tuesday for a student...

 

I've got a ticket logged with SB...

 

Thanks

 

Hi @TMBS,

 

there are some specific settings you need to put in for our remote proxy. Our support team will be able to give you the correct settings.

 

in answer to @caffrey, yes we do offer offsite filtering free of charge to our customers via this method.

 

Thanks

 

Dave

Edited November 16, 2020 by SchoolsBroadband

[TMBS]

Hi @TMBS,

 

there are some specific settings you need to put in for our remote proxy. Our support team will be able to give you the correct settings.

Dave

 

Hi Dave

 

I'd raised a call and been given the proxy settings but it still wouldn't allow me to connect from home. I've just spoken to the engineer again this morning and it was as port issue that SBB needed to configured - all working now!

 

Thanks