Papercut print release station issue

[mdrabble]

We use Papercut MF with MFD scattered around site and due to current restrictions in place around school, some year groups are having difficulty in accessing a print to print out work.

 

I have set up a normal printer and installed a PC as a Print Release station.

 

I've added this printer to the physical list of printers on the virtual printer (used for follow me printing)

 

Configuration looks ok as when students log in they can only see their print jobs - but when they release the print job, it show as being sent to the printer and the data light starts to flash and then nothing!

 

Papercut shows as the documents being printed fine

 

I can print fine to the printer directly - so printer working fine.

 

So I am slightly as a loss as to what is going on.

 

For those use who print release stations point me in a general direction of how to troubleshoot this.

 

Cheers.

[mdrabble]

Sorted it - had diferent drivers installed on the virtual queue and physical printer.

 

Once I set the virtual queue to the same driver as the physical printer it prints fine - just means may have to have a number of virtual queues.

[Boredguy]

Yes it seems better if you have a universal driver available on the virtual queues for the devices you want to print to.

I was tempted to do similar while waiting for a copier to get fixed, but as it was a different manufacturer and completely different driver I wasn't going to risk it.